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TESTED 16 Aug

Microsoft MB2-704 Exam | Microsoft Dynamics CRM Application

Vendor : Microsoft

Related Certifications:MBS,Microsoft Dynamics,Microsoft Dynamics CRM

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MB2-704 Practice Tests + PDF

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Last Updated: Jul 06, 2018
Total Questions: 89
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MB2-704 Question and Answers (PDF)

Microsoft MB2-704 Exam Question and Answers (PDF)

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MB2-704 Microsoft Dynamics CRM Application

MB2-704 Microsoft Dynamics CRM Application exam is intended for the professionals who are responsible for the planning, implementation, maintenance and support of Microsoft Dynamics CRM 2015 Sales and Customer Service applications in their organizations. These professionals work as customer service managers, office managers, consultants, executives and service schedulers.

MB2-704 Microsoft Dynamics CRM Application Exam Topics

The topics to be included in the MB2-704 Microsoft Dynamics CRM Application exam are described below

Apply sales management concepts

10-15% questions are to check the knowledge about application of sales management concepts that requires identification of customers who would benefit from the sales management moreover the identification of core record types is expected from the candidates. Creation, maintenance and usage of sales literature, sales territories and configuration of multiple currencies is required from the candidates.

Manage leads and opportunities

10-15% questions are to test the knowledge of candidates about management of leads and opportunities which include determination of the usage of leads and opportunities, qualifying and disqualifying the leads. Creation and maintenance of opportunities, conversion of activities and leads to opportunities is required from the candidates while taking this exam.

Process Sales

10-15% questions are designed to check the knowledge of candidates about process sales that focus on checking the knowledge of candidates about the management of product catalog that requires creation of unit groups, creation of products and their addition to the catalog, creation of price list as well as creation of new quotes, activation and revision of quotes is expected from the candidates.

Analysis of reports and Sales

10-15% questions are to check the knowledge of candidates about analysis of reports and sales by focusing on the abilities required to manage the sales goals and metrics. Working with reports and views need a person to describe how to recalculate goals and a rollup query is expected from the candidates.

Apply Service Management

The ability of a candidate about working with service management and working with business process flow is checked and evaluated by the exam. Configuration of service management that requires the candidate to create case routing rules, create and maintain the subject tree as well as configuration of parent- child case settings is required from the candidate.

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Service cases management

10-15% questions are to check the knowledge of candidates about service case management. Management of service cases includes working with cases, creation of cases and maintenance of cases. The candidates are required to be capable of working with the knowledge base and making use of queues while taking the MB2-704 exam.

Contracts and Entitlements Management

10-15% questions are to check the knowledge of candidates about contracts and entitlements management. The candidate’s ability to work with the service level agreements and working with entitlements is checked and evaluated by the MB2-704 exam.

Work with service scheduling

10-15% questions are to check the knowledge and skills of candidates about working with service scheduling which include service scheduling concepts, managing service scheduling operations, maintaining service and capacity planning etc.

Analyze and report on service management

5-10% questions are to check the knowledge of candidates about the ability of a candidate about analysis and report management that requires a candidate to work with charts and dashboards, working with service management reports and managing service metrics and goals is expected from the candidates.

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