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Oracle 1Z0-465 Exam | Oracle RightNow CX Cloud Service 2012 Essentials

Vendor : Oracle

Related Certifications:OPN Certified Specialist,Oracle Cloud

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1Z0-465 Practice Tests + PDF

Oracle 1Z0-465 Exam Practice Tests + PDF

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Last Updated: Jun 22, 2018
Total Questions: 80
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1Z0-465 Question and Answers (PDF)

Oracle 1Z0-465 Exam Question and Answers (PDF)

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1Z0-465 Oracle RightNow CX Cloud Service 2012 Essentials

The total number of questions in the 1Z0-465 Oracle RightNow CX Cloud Service 2012 Essentials  exam is 80 and the format of questions is multiple choice. The duration of this exam is 150 minutes and the minimum passing score for this exam is 60%. Associated certification with the exam is Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist.

1Z0-465 Exam Topics

The topics to be included in the Oracle 1Z0-465 are described below in detail for providing a guideline to the candidates what to prepare for the exam

Application Appearance

The ability of a candidate to create and implement workspace as well as create and implement the navigation sets is checked and validated by the Oracle 1Z0-465 exam. The ability of a candidate to create customizable menus is targeted to be measured by the exam so the candidates should equip themselves with the knowledge about these topics in a well manner. The creation of agent workflow is expected from the candidates who appear in the Oracle 1Z0-465 exam moreover the creation of Agent Scripts within the Scripts Explorer is required for the candidates who take this exam.

Oracle RightNow Overview

The candidates are advised to get the knowledge about customer experience because the customer is required to give a description of the purpose of customer experience.

Staff Management

The knowledge and experience of staff management need a candidate to be aware of the profile creation, creating staff accounts and describing the passwords configurations as well as their functions.

Answer Management Admin

The candidates should get sufficient knowledge about the procedures and strategies followed for answering the management admin. The ability required for managing the search priority words is measured and validated by the Oracle 1Z0-465 exam moreover the skills of a candidate needed for the creation and management of access levels are measured and validated by the exam. The knowledge about the creation and management of Word list files and dictionaries is necessary.

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RightNow Analytics

The candidates have to give the description of standard reports, creation and configuration of custom reports as well as creation and management of scheduled reports are expected from the candidates during the Oracle 1Z0-465 exam.

Chat & Browse

Creation and management of chat configurations as well as Co Browse configuration is expected from the candidates while taking this exam.

Customer Portal

Customization and management of templates, themes and pages is needed from the candidates while taking this exam, description of the customer portal deployment protocols, customization and management of the widgets, assets and tags.

Site Configuration Admin

The ability of describing the custom field and their usage, explaining the standard text and its applications is accessed and validated by the Oracle 1Z0-465 exam. The ability of a candidate to give an explanation of the service variables and its applications is required from a candidate while taking this exam. The ability of a candidate required for describing the incident management and management of message bases is checked and validated by the exam.

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